Professional Summary
Experienced IT Technician with 18+ years in network operations, systems administration, and technical support. Highly adaptable and skilled at resolving complex IT challenges with a focus on performance, reliability, and user satisfaction.
Technical Skills
- Windows Server, Active Directory, Office 365
- Hardware, Networking, Security Systems
- VMware, Malwarebytes, ConnectWise
- Vendor Coordination, Data Analysis & Reporting
Experience
Mental Health Technician
Pecan Haven · Monroe, LA · 2023–Present
- Provide care and monitor patients facing emotional and mental health challenges.
- Document treatment plans, progress notes, and incident reports accurately.
- Participate in crisis management and de-escalation training programs.
System Administrator
Lasalle Management · Ruston, LA · 2018–2022
- Supported 1,000+ endpoints and resolved software/network issues.
- Rewired facilities and created infrastructure maps for compliance.
- Managed vendor relations and analyzed telecom usage reports.
Senior Network Engineer
Lumen Technologies · Monroe, LA · 2014–2018
- Oversaw bandwidth planning across 10 states; prepared weekly reports.
- Led roundtable meetings on capacity planning and circuit management.
- Mentored interns during summer development programs.
Operations Technician II
Lumen Technologies · Monroe, LA · 2004–2014
- Handled line outages, database errors, and SS7 support for legacy networks.
- Worked with plant supervisors and cross-functional technical teams.
References
- Vernon Wells – Technical Account Manager, VMware – (318) 355-0708
- Lourenco Tarvin – IT Professor, Renton Technical College – (318) 780-9372
- Shane Blackstock – IT Manager, Lasalle Management – (918) 845-6769